FAQ

1. How do I find the item I want to buy?

Find on the home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will be transferred to the product page. You can choose the item you want to buy here.

3. How do you send my purchased items?

When We received your payment, we will deal with your order with 24 hours. If anything goes well, we will ship it out with 2 days.

4. How long will the parcel arrive in our country?

After we ship it, Ordinary the parcel will be delivered in 7-18 maximum workdays during all the post process. 

5. How to track my order?

 you may track your order using the "Order Inquiry" link. Or, our Customer Service can help you track your order. And when we get the tracking number from the express company, we also can send it and the tracking link to track the parcel's status.

6. How do I find the item's size fits me?

You can find the Size Chart below the Size Selecting field.

7. How do I can change my order or cancel my order?

When we receive your payment, we will deal with your order within 2 days. So if you really want to change it or cancel it, we hope you can tell us within 2 days. Because if we ship it out, it is difficult to stop the parcel for you. So we hope you can understand.

8. How do I can return the items to your company?

If the product's quality is no problem, we can't accept the return it. If there are a few problems with goods (for example, the stain or the line did not cut off clearly), we hope you can wash it or clean it, then we will give our guest appropriate compensation. If the size is small for you, or when you receive your shoe, you find you don't like it, and so on, these problems we don't accept. So hope you can understand.

9. How many payment methods do you accept?

We can receive the payment through Visa Card, Master Card, Paypal Method, Western Union, and Money Gram, etc.

10. How long can I get the customized Product?

Because the product is customized, we must ask the manufacturer to produce it. So usually it takes about 5-7 days to get the item from the factory. We hope you can wait for it patiently. Once the parcel is shipped, we will give you the tracking number.

11. Why do you charge my card more than your product price?

We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand.